When Disaster Hits Home,
We Are Already On Our Way.

“THEY DOCUMENTED EVERYTHING FOR OUR INSURANCE, DRIED THE HOUSE COMPLETELY, AND KEPT US UPDATED EVERY STEP OF THE WAY. TRULY SAVED OUR HOME.”

“THE CANTT TEAM WAS PROFESSIONAL, FAST, AND THOROUGH. THEY PACKED OUT ALL OUR EQUIPMENT AND HAD US BACK OPEN IN RECORD TIME. THE CONTENT RESTORATION WAS PHENOMENAL.”

“CANTT’S CONTENT TEAM CAREFULLY PACKED EVERYTHING OUT, CLEANED AND RESTORED EVERY PIECE, AND RETURNED IT ALL LIKE NOTHING HAD HAPPENED. MY GRANDMOTHER’S FURNITURE IS PERFECT.”

“MOLD IN THE WALLS AFTER A SLOW LEAK. CANTT FOUND IT ALL, CONTAINED IT, AND EXPLAINED EVERY STEP. THEY KNEW THE CLAIMS PROCESS BETTER THAN MY OWN ADJUSTER DID.”

“KITCHEN FIRE TURNED INTO A NIGHTMARE UNTIL CANTT SHOWED UP. THEY SECURED THE HOUSE, PACKED OUT EVERYTHING, AND GOT OUR BELONGINGS BACK CLEANER THAN BEFORE THE FIRE.”

“PIPE BURST WHILE WE WERE ON VACATION. CANTT WAS ALREADY WORKING WHEN WE GOT BACK. FOUR-INCH MOISTURE IN THE SLAB AND THEY TRACKED EVERY BIT OF IT. INSURANCE GOT EVERYTHING.”

“THEY STORED OUR FURNITURE AND ANTIQUES IN THEIR CLIMATE-CONTROLLED UNIT ON-SITE WHILE THE HOUSE WAS REBUILT. EVERY SINGLE ITEM CAME BACK SPOTLESS. THAT IS SERVICE.”

“MY WHOLE-HOUSE WATER FILTRATION LINE BURST WHILE I WAS AT WORK. BY THE TIME I GOT HOME CANTT WAS ALREADY THERE. THEY PACKED OUT MY BELONGINGS, DRIED THE STRUCTURE, AND RESTORED EVERY ITEM. I COULD NOT BELIEVE HOW ORGANIZED THEIR DOCUMENTATION WAS. MY ADJUSTER HAD EVERYTHING HE NEEDED. FIVE STARS IS NOT ENOUGH.”

“FOUND BLACK SPOTS BEHIND THE DRYWALL AFTER A SLOW DRIP WE NEVER NOTICED. CANTT CAME OUT, SCANNED THE WHOLE HOUSE WITH THERMAL IMAGING, AND EXPLAINED EVERYTHING THEY FOUND. THEIR LICENSED TEAM TOOK CARE OF IT RIGHT. THEY DID NOT GUESS. THEY TESTED AND PROVED IT. THAT IS WHAT I NEEDED.”

“SEWAGE BACKED UP INTO OUR LAUNDRY ROOM AND HALLWAY ON A SUNDAY NIGHT. CANTT ANSWERED ON THE FIRST RING. THEY WERE THERE IN UNDER AN HOUR AND HAD CONTAINMENT SET UP BEFORE MIDNIGHT. THE DOCUMENTATION THEY PROVIDED WAS SO THOROUGH MY ADJUSTER APPROVED THE CLAIM WITHOUT A SINGLE QUESTION.”

“I WAS READY TO THROW EVERYTHING AWAY AFTER THE FIRE. CANTT TALKED ME OUT OF IT. THEY PACKED OUT EVERY ITEM, CLEANED THINGS I THOUGHT WERE RUINED, AND BROUGHT BACK FURNITURE MY WIFE THOUGHT WAS GONE FOREVER. I CANNOT PUT A VALUE ON WHAT THEY SAVED.”

“REFRIGERATOR LINE LEAK WENT UNDETECTED FOR WEEKS. BY THE TIME WE FOUND IT THE SUBFLOOR WAS SATURATED. CANTT USED THERMAL CAMERAS AND MOISTURE METERS TO MAP EVERY INCH OF THE DAMAGE. WE KNEW EXACTLY WHAT WAS WRONG BEFORE THEY TOUCHED A THING. THAT TRANSPARENCY MEANT EVERYTHING.”

“A GREASE FIRE IN OUR CHURCH KITCHEN LEFT SOOT THROUGH HALF THE BUILDING. CANTT MOBILIZED QUICKLY, SECURED THE SPACE, AND HANDLED THE ENTIRE CONTENTS PACK-OUT WITH CARE AND RESPECT. THEY UNDERSTOOD THIS WAS NOT JUST A BUILDING TO US. EVERY ITEM CAME BACK CLEAN.”

“A VERY DIFFICULT SITUATION IN OUR HOME. CANTT HANDLED IT WITH COMPLETE DISCRETION, PROFESSIONALISM, AND COMPASSION. THEY NEVER MADE US FEEL JUDGED. THE PROPERTY WAS RETURNED TO US CLEAN AND SAFE. WE ARE GRATEFUL THEY EXIST.”

“I MANAGE SEVERAL PROPERTIES IN SMITH COUNTY. CANTT IS THE ONLY RESTORATION CONTRACTOR I CALL. THEIR DOCUMENTATION IS AIRTIGHT, THEIR RESPONSE IS FAST, AND THEY NEVER INFLATE SCOPE. EVERY ADJUSTER I HAVE WORKED WITH ON A CANTT JOB HAS TOLD ME THE FILE WAS EXACTLY WHAT THEY NEEDED. THAT IS RARE.”

“THE HOT WATER HEATER BUSTED ON A FRIDAY NIGHT AND SOAKED HALF MY FIRST FLOOR. CANTT HAD A CREW OUT WITHIN TWO HOURS AND SET UP DRYING EQUIPMENT BEFORE MIDNIGHT. THEY BROUGHT MOISTURE METERS AND SHOWED ME READINGS EVERY SINGLE DAY SO I KNEW EXACTLY WHERE THINGS STOOD. MY ADJUSTER APPROVED THE CLAIM WITHOUT ONE FOLLOW-UP QUESTION BECAUSE THE DOCUMENTATION WAS THAT COMPLETE.”

“KITCHEN FIRE LEFT SOOT ON EVERY SURFACE INCLUDING THE DUCTWORK. CANTT CLEANED THE DUCTS AND REMOVED THE SMOKE ODOR IN WAYS I DID NOT THINK WERE POSSIBLE. THEY EXPLAINED WHAT THEY WERE DOING AT EACH STEP AND NEVER TRIED TO UPSELL ME ON WORK I DID NOT NEED. THE HOUSE SMELLS COMPLETELY NORMAL NOW.”

“I NOTICED A MUSTY SMELL IN MY MASTER BEDROOM FOR MONTHS BEFORE I CALLED CANTT. THEIR THERMAL IMAGING FOUND MOISTURE BEHIND THE WALL FROM A SLOW PIPE DRIP I NEVER WOULD HAVE CAUGHT ON MY OWN. THE MOLD BEHIND THAT WALL WAS SIGNIFICANT, AND THEY USED LICENSED SUBCONTRACTORS TO HANDLE THE REMEDIATION PROPERLY. I AM GRATEFUL THEY LOOKED FURTHER THAN I ASKED THEM TO.”

“STORM ROLLED THROUGH AND PUT A TREE LIMB THROUGH MY ROOF RIGHT BEFORE THE RAIN STARTED. CANTT SHOWED UP THAT SAME EVENING, TARPED THE ROOF, AND STARTED WATER EXTRACTION BEFORE I EVEN HAD A CHANCE TO CALL MY INSURANCE AGENT. THEY TREATED MY HOME LIKE IT WAS THEIR OWN AND NEVER LEFT A MESS BEHIND THEM.”

“OUR CHURCH FELLOWSHIP HALL FLOODED WHEN A PIPE FITTING FAILED OVER THE WEEKEND. CANTT HAD EQUIPMENT RUNNING BY SUNDAY AFTERNOON SO WE COULD HOLD SERVICES IN THE MAIN SANCTUARY WITHOUT DISRUPTION. THEY WORKED AROUND OUR SCHEDULE THE ENTIRE TIME AND KEPT EVERY PROMISE THEY MADE. THE CONGREGATION NOTICED HOW PROFESSIONALLY THE WHOLE THING WAS HANDLED.”

“THE SEWAGE BACKED UP INTO MY LAUNDRY ROOM AND BATHROOM ON A HOLIDAY. I EXPECTED TO WAIT DAYS BUT CANTT ANSWERED THE PHONE AND HAD SOMEONE AT MY DOOR IN UNDER THREE HOURS. THEY CONTAINED THE AFFECTED AREA, REMOVED EVERYTHING THAT COULD NOT BE SAVED, AND LEFT THE SPACE SANITIZED. I DID NOT FEEL JUDGED OR RUSHED THE ENTIRE TIME.”

“CANTT HANDLED AN EXTREMELY DIFFICULT AND SENSITIVE SITUATION AT MY PROPERTY WITH TOTAL DISCRETION. THEY ARRIVED IN AN UNMARKED VEHICLE, COMMUNICATED ONLY WITH ME, AND TREATED THE SITUATION WITH GENUINE COMPASSION. THE CREW WAS PROFESSIONAL AND THOROUGH WITHOUT MAKING AN ALREADY PAINFUL TIME ANY HARDER THAN IT HAD TO BE.”

“I MANAGE SEVERAL RENTAL PROPERTIES AND ONE OF MY TENANTS REPORTED A WATER LEAK THAT HAD BEEN GOING ON FOR WHO KNOWS HOW LONG. CANTT RAN THERMAL IMAGING AND FOUND THAT THE SUBFLOOR UNDER THE BATHROOM HAD TAKEN ON MORE DAMAGE THAN ANYONE COULD SEE. THEY DOCUMENTED EVERYTHING FOR MY INSURANCE FILE AND THE CLAIM WAS HANDLED WITHOUT DISPUTE. I USE THEM FOR ALL MY PROPERTIES NOW.”

“FIRE STARTED IN THE GARAGE AND THE SMOKE WORKED ITS WAY THROUGH THE WHOLE HOUSE BEFORE IT WAS PUT OUT. CANTT PACKED OUT ALL OF MY FURNITURE AND PERSONAL ITEMS, CLEANED WHAT COULD BE SAVED, AND STORED EVERYTHING IN CLIMATE-CONTROLLED SPACE WHILE THE HOUSE WAS BEING REBUILT. EVERY SINGLE BOX CAME BACK LABELED AND INVENTORIED. I DID NOT LOSE ONE THING FROM THAT PACK-OUT.”

“MY AIR CONDITIONING UNIT DEVELOPED A SLOW LEAK THAT SAT UNDER THE HOUSE FOR MONTHS BEFORE I NOTICED. CANTT USED THERMAL IMAGING TO TRACE THE CRAWL SPACE DAMAGE AND FOUND THE MOISTURE HAD SPREAD FURTHER THAN I IMAGINED. THEY TOLD ME HONESTLY THAT PART OF THE AFFECTED AREA DID NOT NEED FULL REPLACEMENT, WHICH SAVED ME A LOT OF GRIEF. GOOD PEOPLE WHO DO NOT LOOK FOR WAYS TO CHARGE YOU MORE.”

“WE HAD BLACK MOLD CONFIRMED BEHIND THE DRYWALL IN TWO ROOMS AND I WAS AT A LOSS FOR WHAT TO DO NEXT. CANTT BROUGHT IN LICENSED MOLD REMEDIATION PROFESSIONALS AND WALKED ME THROUGH EVERY STAGE OF THE PROCESS BEFORE THEY STARTED. THEY DID NOT TRY TO SCARE ME OR RUSH THE DECISION. THE AIR QUALITY TEST AFTERWARD CAME BACK CLEAN AND THAT WAS ALL I NEEDED TO KNOW.”

“A GREASE FIRE IN THE KITCHEN LEFT SOOT RESIDUE ON THE CEILINGS AND WALLS THROUGH MOST OF THE HOUSE. CANTT CAME IN AND CLEANED EVERYTHING METHODICALLY RATHER THAN JUST WIPING WHAT WAS VISIBLE. THEY ALSO CLEANED THE SUPPLY AND RETURN DUCTS BECAUSE SOOT HAD BEEN PULLED THROUGH THE SYSTEM WHEN THE HVAC RAN AFTER THE FIRE. I APPRECIATE THAT THEY LOOKED FOR PROBLEMS I DID NOT THINK TO ASK ABOUT.”

“I HAD OLD FAMILY PHOTOS AND DOCUMENTS THAT GOT SOAKED WHEN MY ROOF LEAKED DURING A HEAVY RAIN. CANTT FREEZE-DRIED THEM AND RETURNED EVERY SINGLE ONE IN BETTER SHAPE THAN I EXPECTED. THOSE PICTURES CANNOT BE REPLACED AND I AM EMOTIONAL EVEN WRITING THIS. THEY UNDERSTOOD THAT SOME THINGS MATTER MORE THAN THE STRUCTURE OF A HOUSE.”

“PIPES FROZE AND BURST DURING THE FEBRUARY COLD SNAP AND WATER RAN THROUGH TWO FLOORS FOR HOURS BEFORE WE FOUND IT. CANTT ARRIVED BEFORE DAWN AND STARTED MITIGATION WHILE IT WAS STILL DARK OUTSIDE. THEY PROVIDED DAILY DRYING LOGS WITH MOISTURE READINGS SO MY ADJUSTER HAD EVERYTHING NEEDED TO PROCESS THE CLAIM. NOT ONCE DID THEY MAKE ME FEEL LIKE I WAS JUST A JOB NUMBER.”

“MY RENTAL HOUSE HAD A SEWAGE LINE BACK UP AND THE TENANTS HAD TO LEAVE FOR A FEW DAYS. CANTT CAME OUT SAME DAY, CONTAINED THE PROBLEM AREA, AND HAD THE PLACE CLEANED AND DEODORIZED FASTER THAN I THOUGHT POSSIBLE. THEY COORDINATED DIRECTLY WITH MY TENANTS SO I DID NOT HAVE TO PLAY MIDDLEMAN. THAT KIND OF PROFESSIONALISM IS HARD TO FIND.”

“I CANNOT SAY MUCH ABOUT THE NATURE OF THE SITUATION BUT CANTT HANDLED IT WITH CARE AND COMPLETE PRIVACY. THEY WERE RESPECTFUL TO EVERYONE INVOLVED AND THE WORK WAS THOROUGH. I WOULD RECOMMEND THEM TO ANYONE FACING A DIFFICULT SITUATION WHO NEEDS PEOPLE THEY CAN TRUST TO KEEP THINGS QUIET AND DO THE JOB RIGHT.”

“OUR HVAC SYSTEM HAD NOT BEEN CLEANED IN YEARS AND AFTER A SMALL FIRE IN THE UTILITY ROOM WE COULD SMELL SMOKE EVERY TIME THE UNIT KICKED ON. CANTT CLEANED THE ENTIRE DUCT SYSTEM AND REMOVED ALL THE SOOT RESIDUE INSIDE THE VENTS. THE DIFFERENCE IN AIR QUALITY WAS NOTICEABLE FROM THE FIRST DAY. THEY ARE NOT A FRANCHISE, WHICH MATTERS TO ME WHEN I WANT PEOPLE WHO ACTUALLY STAND BEHIND THEIR WORK.”

“I BOUGHT A HOUSE THAT HAD BEEN VACANT FOR A WHILE AND THE MUSTY SMELL WAS BAD ENOUGH TO MAKE MY EYES WATER. CANTT ASSESSED THE WHOLE HOUSE AND TOLD ME THE ODOR WAS COMING FROM THE DUCTWORK AND A SMALL SECTION OF DRYWALL, NOT THE WHOLE STRUCTURE. THEY DID NOT TRY TO SELL ME A FULL REMEDIATION I DID NOT NEED. I APPRECIATED THE HONESTY MORE THAN I CAN SAY.”

“THE ROOF ON OUR COMMERCIAL BUILDING TOOK HAIL DAMAGE AND RAINWATER GOT INTO THE OFFICE SPACE FOR TWO DAYS BEFORE IT WAS CAUGHT. CANTT HAD COMMERCIAL DRYING EQUIPMENT SET UP THAT AFTERNOON AND WORKED AROUND OUR BUSINESS HOURS TO MINIMIZE DISRUPTION. THE DAMAGE DOCUMENTATION THEY PROVIDED WAS THOROUGH ENOUGH THAT OUR PROPERTY INSURER DID NOT DISPUTE A SINGLE LINE ITEM.”

“I NOTICED MOLD SPOTS ON THE CEILING OF MY CLOSET AND ASSUMED IT WAS JUST SURFACE MILDEW. CANTT CAME OUT, USED THEIR MOISTURE METER, AND FOUND THAT THE ENTIRE WALL CAVITY WAS WET FROM A SLOW ROOF LEAK I HAD NEVER DETECTED. THE MOLD HAD BEEN GROWING INSIDE THE WALL FOR MONTHS. THEY CAUGHT IT BEFORE IT SPREAD AND I AM VERY THANKFUL THEY DID NOT JUST TREAT WHAT WAS VISIBLE.”

“TORNADO TOOK DOWN A SECTION OF MY FENCE AND SENT DEBRIS THROUGH TWO WINDOWS DURING A STORM LAST SPRING. CANTT BOARDED THE WINDOWS, REMOVED THE DEBRIS, AND DRIED OUT THE ROOM THAT HAD TAKEN ON WATER. THEY WERE AT MY PROPERTY WITHIN HOURS OF MY CALL, EVEN THOUGH THERE WERE OTHER STORM JOBS GOING ON THAT SAME DAY. GOOD PEOPLE.”

“THE WASHING MACHINE SUPPLY LINE BURST WHILE WE WERE AT CHURCH AND FLOODED THE LAUNDRY ROOM AND PART OF THE HALLWAY. CANTT WAS PROFESSIONAL FROM THE FIRST PHONE CALL TO THE LAST DAY OF DRYING. THEY SHOWED ME THE MOISTURE READINGS EACH MORNING AND AFTERNOON SO I ALWAYS KNEW WHERE WE STOOD. MY INSURANCE ADJUSTER TOLD ME THE DOCUMENTATION WAS ONE OF THE MOST COMPLETE FILES SHE HAD SEEN.”

“FIRE MOVED THROUGH THE BACK BEDROOM AND THE CONTENTS IN THAT ROOM WERE A TOTAL LOSS, BUT CANTT SAVED NEARLY EVERYTHING FROM THE REST OF THE HOUSE WITH THEIR PACK-OUT AND CLEANING PROCESS. THEY INVENTORIED EACH ITEM, CLEANED WHAT WAS RECOVERABLE, AND STORED IT IN CLIMATE-CONTROLLED SPACE FOR OVER A MONTH. EVERYTHING CAME BACK SMELLING CLEAN AND IN GOOD CONDITION.”

“WATER FROM A BUSTED SUPPLY LINE GOT INTO THE WALLS OF MY SPARE BEDROOM BEFORE I CAUGHT IT. CANTT SCANNED THE WALLS WITH THERMAL IMAGING AND FOUND MOISTURE IN TWO SPOTS THAT LOOKED PERFECTLY FINE TO THE EYE. CATCHING THOSE AREAS EARLY PREVENTED WHAT COULD HAVE BEEN A SERIOUS MOLD PROBLEM DOWN THE LINE. THEY ARE THOROUGH IN A WAY THAT TRULY PROTECTS YOU.”

“ELECTRICAL FIRE IN THE ATTIC SPREAD SMOKE THROUGH THE WHOLE HOUSE BEFORE THE FIRE DEPARTMENT PUT IT OUT. THE SMOKE ODOR WAS SO BAD WE COULD NOT STAY THERE. CANTT TREATED EVERY SURFACE AND RAN OZONE AND HYDROXYL EQUIPMENT UNTIL THE ODOR WAS COMPLETELY GONE. THEY ALSO CLEANED THE DUCTWORK SO WE WERE NOT CIRCULATING SMOKY AIR WHEN THE HVAC CAME BACK ON.”

“MY BASEMENT TOOK ON WATER AFTER HEAVY RAINS AND MOLD STARTED GROWING ON THE LOWER PORTION OF THE DRYWALL WITHIN DAYS. CANTT ASSESSED THE SITUATION, REMOVED THE AFFECTED MATERIAL, AND TREATED THE CONCRETE BLOCK WALLS BEFORE DRYING EVERYTHING DOWN TO ACCEPTABLE LEVELS. THEY GAVE ME A CLEAR EXPLANATION OF WHAT WAS DONE AND WHY, WITHOUT TALKING DOWN TO ME.”

“MY ELDERLY MOTHER HAD A SEWAGE ISSUE AT HER HOUSE AND I DID NOT WANT HER DEALING WITH IT ALONE. CANTT TREATED HER WITH TOTAL RESPECT AND PATIENCE, EXPLAINED EVERYTHING THEY WERE DOING IN PLAIN TERMS, AND LEFT HER KITCHEN AND BATHROOM IN BETTER SHAPE THAN THEY FOUND THEM. SHE CALLED ME AFTERWARD AND SAID THEY WERE THE MOST POLITE CREW SHE HAD EVER HAD IN HER HOUSE. THAT MEANS EVERYTHING TO ME.”

“WE HAD AN ODD SMELL COMING FROM THE VENTS FOR OVER A YEAR BEFORE CANTT CAME OUT TO CLEAN THE DUCTS. THEY FOUND A SECTION OF DUCTWORK THAT HAD SEPARATED AND WAS PULLING AIR FROM THE CRAWL SPACE. ONCE THAT WAS ADDRESSED AND THE DUCTS WERE CLEANED PROPERLY, THE SMELL WAS GONE COMPLETELY. THEY IDENTIFIED THE ACTUAL SOURCE RATHER THAN JUST TREATING THE SYMPTOM.”

“I NEVER THOUGHT MY INSURANCE WOULD COVER AS MUCH AS IT DID, BUT CANTT PUT TOGETHER A DAMAGE REPORT THAT CLEARLY LAID OUT EVERY AFFECTED AREA WITH PHOTOS AND MOISTURE READINGS. THE ADJUSTER WALKED THROUGH THE HOUSE AND APPROVED THE SCOPE WITHOUT PUSHING BACK ON A SINGLE ITEM. THEIR PAPERWORK IS AS SOLID AS THEIR ACTUAL WORK.”

“AFTER A NEIGHBOR HAD A HOUSE FIRE, SMOKE DRIFTED INTO MY HOME THROUGH THE ATTIC AND SETTLED INTO THE INSULATION AND WALLS. CANTT CAME IN, ASSESSED WHERE THE ODOR WAS CONCENTRATED, AND TREATED IT WITH TARGETED EQUIPMENT RATHER THAN JUST MASKING IT WITH DEODORIZERS. THE SMOKE SMELL IS GONE. I WAS IMPRESSED THAT A LOCAL COMPANY WAS THIS WELL EQUIPPED.”

“A SLOW LEAK UNDER THE KITCHEN SINK HAD BEEN GOING ON FOR MONTHS BEFORE MY WIFE NOTICED THE CABINET FLOOR WAS SOFT. CANTT CAME OUT AND TOLD ME THE DAMAGE TO THE SUBFLOOR WAS LIMITED TO ONE AREA AND DID NOT REQUIRE A MAJOR TEAR-OUT. THAT HONEST ASSESSMENT SAVED ME FROM AN UNNECESSARY REPAIR AND I RESPECT A COMPANY THAT GIVES YOU THE TRUTH EVEN WHEN IT MEANS LESS WORK FOR THEM.”

“FIRE STARTED FROM A CANDLE AND DAMAGED THE LIVING ROOM BEFORE IT WAS CONTROLLED. THE SMOKE WENT EVERYWHERE AND MY IRREPLACEABLE QUILT COLLECTION WAS COVERED IN SOOT. CANTT TOOK THE QUILTS ALONG WITH THE REST OF THE CONTENTS, CLEANED EACH ONE, AND RETURNED THEM IN EXCELLENT CONDITION. I THOUGHT I HAD LOST THEM FOR GOOD.”

“THE ICE STORM KNOCKED OUT POWER FOR THREE DAYS AND A PIPE FROZE AND CRACKED IN THE GARAGE WALL. BY THE TIME WE HAD POWER AGAIN, WATER HAD WICKED UP INTO THE DRYWALL ON TWO SIDES. CANTT CAME OUT FIRST THING THAT MORNING AND HAD DRYING EQUIPMENT RUNNING WITHIN THE HOUR. THEY WERE METHODICAL ABOUT IT AND NEVER MADE ME FEEL LIKE I WAS BEING RUSHED OR PUSHED INTO DECISIONS.”

“OUR SMALL OFFICE BUILDING HAD A TOILET OVERFLOW IN THE UPSTAIRS BATHROOM AND THE WATER CAME THROUGH THE CEILING TILES INTO THE OFFICE BELOW. CANTT HAD THE AREA DRIED AND SANITIZED QUICKLY ENOUGH THAT WE ONLY MISSED ONE DAY OF OPERATIONS. THEY HANDLED THE INSURANCE DOCUMENTATION WITH DETAILED PHOTOS AND A WRITTEN SCOPE THAT MADE THE CLAIM PROCESS STRAIGHTFORWARD.”

“WILDFIRE SMOKE BLEW THROUGH OUR AREA AND SETTLED INTO MY HOUSE OVER SEVERAL DAYS. THE SMELL WAS IN THE FURNITURE, THE WALLS, AND THE DUCTS. CANTT CLEANED THE DUCTWORK AND RAN PROPER AIR TREATMENT EQUIPMENT THROUGHOUT THE HOME. I LIVE OUT IN THE COUNTRY AND WAS NOT SURE A LOCAL COMPANY WOULD HAVE THE EQUIPMENT FOR A JOB LIKE THIS, BUT THEY DID AND THEY DID IT RIGHT.”

“MOLD SHOWED UP ALONG THE BASE OF THE WALL IN MY BATHROOM AND I WAS WORRIED IT HAD GOTTEN INTO THE STRUCTURE. CANTT CAME OUT, RAN THEIR TESTS, AND TOLD ME THE ISSUE WAS LIMITED TO THE SURFACE AND THE FIRST LAYER OF DRYWALL. THEY REMEDIATED WHAT NEEDED TO BE DONE AND DID NOT PUSH ME INTO A BIGGER PROJECT. I TRUSTED THEM AND THAT TRUST WAS WELL PLACED.”

“LIGHTNING STRUCK CLOSE TO THE HOUSE DURING A BAD STORM AND CAUSED A SMALL FIRE IN THE ATTIC. THE FIRE WAS PUT OUT FAST BUT THE WATER FROM THE FIRE HOSES CAME DOWN THROUGH THE CEILING. CANTT HANDLED BOTH THE FIRE RESIDUE AND THE WATER DAMAGE IN ONE COORDINATED JOB. HAVING ONE COMPANY HANDLE EVERYTHING MADE A COMPLICATED SITUATION MUCH MORE MANAGEABLE.”

“THE SEWAGE DRAIN IN MY LAUNDRY ROOM BACKED UP AND OVERFLOWED BEFORE I REALIZED WHAT WAS HAPPENING. CANTT CAME SAME AFTERNOON AND TOOK CARE OF EVERYTHING PROPERLY FROM EXTRACTION TO SANITIZATION. THEY ALSO TESTED THE AIR TO MAKE SURE THERE WERE NO REMAINING CONTAMINANTS BEFORE THEY LEFT. I DID NOT FEEL LIKE I WAS ON MY OWN DEALING WITH IT.”

“REFRIGERATOR SUPPLY LINE LEAKED SLOWLY BEHIND THE UNIT FOR A LONG TIME BEFORE I PULLED IT OUT TO CLEAN. BY THEN THE WATER HAD GOTTEN INTO THE SUBFLOOR AND SPREAD UNDER THE ADJACENT CABINET RUN. CANTT USED THERMAL IMAGING TO FIND THE FULL EXTENT OF THE MOISTURE, WHICH WAS WIDER THAN WHAT WAS VISIBLE. THEY DRIED EVERYTHING PROPERLY AND DOCUMENTED IT SO MY CLAIM HAD NO GAPS.”

“THERE ARE NO WORDS FOR HOW DIFFICULT THE SITUATION WAS WHEN I CALLED CANTT, BUT THEY RESPONDED WITH KINDNESS FROM THE FIRST MOMENT. THEY NEVER ONCE MADE ME FEEL LIKE MY SITUATION WAS UNUSUAL OR UNCOMFORTABLE FOR THEM. THE CLEANUP WAS COMPLETE, THOROUGH, AND HANDLED WITH GENUINE COMPASSION. I AM GRATEFUL THEY EXIST.”

“UPSTAIRS BATHROOM TUB OVERFLOW CAME THROUGH THE FLOOR AND DAMAGED THE CEILING AND WALL IN THE ROOM BELOW. CANTT CAME QUICKLY, ASSESSED BOTH LEVELS, AND EXPLAINED EXACTLY WHAT NEEDED TO HAPPEN BEFORE TOUCHING ANYTHING. THEY ARE NOT A FRANCHISE AND THAT SHOWS. EVERY DECISION WAS MADE BY THE SAME PEOPLE I TALKED TO ON THE PHONE, NOT PASSED THROUGH A CALL CENTER.”

“YEARS OF SLOW MOISTURE UNDER THE HOUSE HAD CAUSED MOLD TO GROW ON THE FLOOR JOISTS IN THE CRAWL SPACE. CANTT SENT OUT A LICENSED SUBCONTRACTOR SPECIFICALLY FOR THAT TYPE OF WORK AND MADE SURE EVERY STEP WAS DONE ACCORDING TO PROTOCOL. I WAS KEPT IN THE LOOP THROUGH THE WHOLE PROCESS AND NEVER FELT LEFT IN THE DARK. THE CRAWL SPACE PASSED INSPECTION WITHOUT ANY ISSUES.”

“AFTER A BEDROOM FIRE, THE CONTENTS IN THAT ROOM WERE HEAVILY DAMAGED BY SOOT AND HEAT. MY GRANDMOTHER'S CEDAR CHEST AND SEVERAL IRREPLACEABLE ITEMS WERE IN THERE. CANTT FREEZE-DRIED THE DOCUMENTS AND PHOTOS INSIDE AND CLEANED THE CHEST ITSELF UNTIL IT LOOKED CLOSE TO ORIGINAL. WHAT THEY RETURNED TO ME MEANT FAR MORE THAN ANY INSURANCE PAYMENT WOULD HAVE.”

“AN OVERNIGHT STORM PUSHED WATER IN THROUGH THE GARAGE DOOR GAP AND INTO THE FINISHED PORTION OF MY GARAGE. CANTT HAD DRYING EQUIPMENT RUNNING BY MIDDAY AND MONITORED THE SITUATION EVERY DAY UNTIL READINGS WERE BACK TO NORMAL. THEY COMMUNICATED PROGRESS CLEARLY AND DID NOT DRAG THE JOB OUT LONGER THAN NECESSARY. FAST AND HONEST FROM START TO FINISH.”

“I WAS BUYING A HOME AND THE INSPECTION FLAGGED POSSIBLE MOLD IN THE ATTIC. I CALLED CANTT FOR A SECOND OPINION BEFORE CLOSING. THEY CAME OUT, GAVE ME AN HONEST ASSESSMENT, AND TOLD ME THE GROWTH WAS MINOR AND REMEDIATION WAS STRAIGHTFORWARD. THEY COULD HAVE SCARED ME INTO A BIGGER JOB BUT THEY GAVE ME THE STRAIGHT ANSWER INSTEAD. THAT HONESTY HELPED ME MAKE AN INFORMED DECISION ON THE PURCHASE.”

“FIRE STARTED IN THE WALLS NEAR AN OUTLET AND SMOKE SPREAD THROUGHOUT THE ENTIRE HOUSE BEFORE IT WAS EXTINGUISHED. CANTT PACKED OUT EVERY ROOM, CLEANED ALL THE CONTENTS, AND STORED THEM IN CLIMATE-CONTROLLED SPACE FOR OVER SIX WEEKS WHILE THE REBUILD WAS HAPPENING. WHEN EVERYTHING CAME BACK, EACH ITEM WAS WRAPPED AND LABELED. NOTHING WAS LOST OR DAMAGED IN THEIR CARE.”

“RAIN CAME IN THROUGH A ROOF VENT DURING A STORM AND SOAKED THROUGH THE INSULATION INTO THE CEILING DRYWALL. CANTT CAME OUT THE NEXT MORNING, SCANNED THE CEILING WITH THEIR THERMAL CAMERA, AND SHOWED ME WHERE THE MOISTURE HAD TRAVELED BEYOND WHAT WAS VISIBLE. THEY DRIED IT OUT PROPERLY OVER SEVERAL DAYS AND I NEVER HAD ANY MOLD ISSUES AFTERWARD.”

“SEWER LINE BACKED UP INTO THE GARAGE AND UTILITY AREA AFTER A BIG RAIN. CANTT CAME OUT WITHIN HOURS, HANDLED THE EXTRACTION AND SANITIZATION PROFESSIONALLY, AND DID NOT LEAVE UNTIL EVERYTHING WAS PROPERLY TREATED. I OWN SEVERAL PROPERTIES AND HAVE DEALT WITH OTHER COMPANIES IN THE PAST. CANTT IS IN A DIFFERENT CATEGORY WHEN IT COMES TO FOLLOW-THROUGH.”

“A FIRE STARTED IN MY STORAGE ROOM AND THE SMOKE WORKED THROUGH THE ATTIC AND INTO EVERY ROOM BEFORE IT WAS STOPPED. THE SMELL WAS UNBEARABLE AND I DID NOT THINK IT WOULD EVER FULLY GO AWAY. CANTT WORKED THROUGH THE ENTIRE STRUCTURE AND ELIMINATED THE ODOR RATHER THAN JUST COVERING IT. WE HAVE BEEN BACK IN THE HOUSE FOR FOUR MONTHS AND THERE IS NO TRACE OF IT.”

“A SLOW DRIP FROM THE DISHWASHER DOOR SEAL HAD BEEN GOING ON SO LONG THAT THE FLOOR UNDERNEATH AND THE WALL BEHIND THE UNIT HAD DEVELOPED MOLD GROWTH. CANTT REMOVED THE AFFECTED MATERIALS AND TREATED THE AREA PROPERLY WITH LICENSED REMEDIATION PROFESSIONALS. THEY PROVIDED A WRITTEN SCOPE OF WORK BEFORE STARTING AND FOLLOWED IT EXACTLY. NO SURPRISES, NO ADDITIONS, JUST WHAT THEY SAID THEY WOULD DO.”

“THE WATER MAIN TO MY HOUSE CRACKED UNDER THE SLAB AND MOISTURE CAME UP THROUGH THE FLOOR FOR DAYS BEFORE IT WAS DIAGNOSED. CANTT ASSESSED THE DAMAGE, SET UP COMMERCIAL DRYING EQUIPMENT, AND PROVIDED DAILY LOGS WITH MOISTURE READINGS THAT SHOWED MEASURABLE PROGRESS EACH DAY. MY INSURANCE ADJUSTER SAID THE DOCUMENTATION WAS EXACTLY WHAT SHE NEEDED TO CLOSE THE FILE QUICKLY.”

“MY HVAC CONDENSATE LINE BACKED UP AND DRIPPED INTO THE CEILING OF MY HOME OFFICE FOR WHAT MUST HAVE BEEN WEEKS. CANTT FOUND THE FULL EXTENT OF THE DAMAGE WITH THERMAL IMAGING AND THE SPREAD WAS MUCH LARGER THAN WHAT WAS VISIBLE AT THE STAIN. THEY SET UP DRYING EQUIPMENT AND EXPLAINED EVERY READING TO ME UNTIL THE JOB WAS DONE RIGHT. THE CEILING WAS COMPLETELY DRY BEFORE THEY SIGNED OFF.”

“GAS RANGE FIRE FILLED THE KITCHEN AND DINING ROOM WITH HEAVY SOOT. CANTT CAME AND DID A THOROUGH JOB ON EVERY SURFACE, CABINET INTERIOR, AND DRAWER. THEY REMOVED THE SMOKE ODOR FROM THE SOFT FURNISHINGS IN THE ADJACENT LIVING ROOM AS WELL, WHICH I HAD NOT EVEN ASKED ABOUT. THEY NOTICED IT NEEDED TO BE DONE AND TOOK CARE OF IT WITHOUT MAKING IT INTO AN EXTRA CHARGE.”

“I MANAGE A SMALL STRIP CENTER AND ONE TENANT REPORTED WATER STAINING ON THE WALLS. CANTT CAME OUT, IDENTIFIED A ROOF DRAIN THAT HAD BEEN BACKING UP BEHIND THE PARAPET WALL, AND DRIED THE AFFECTED AREA BEFORE MOLD COULD SET IN. THEIR DAMAGE REPORT WAS DETAILED ENOUGH FOR MY PROPERTY INSURER TO HANDLE THE CLAIM WITHOUT A THIRD-PARTY ADJUSTER VISIT. VERY EFFICIENT OPERATION.”

“WATER CAME IN UNDER MY BACK DOOR DURING HEAVY FLOODING AND SOAKED THE CARPET AND PAD IN TWO ROOMS. CANTT RESPONDED THE SAME EVENING, PULLED THE CARPET AND PAD, AND HAD DRYING EQUIPMENT SET UP BEFORE I WENT TO BED. THEY CAME BACK EVERY DAY TO CHECK READINGS AND ONLY REMOVED THE EQUIPMENT WHEN THE NUMBERS CONFIRMED EVERYTHING WAS DRY. DEPENDABLE IN EVERY WAY.”

“MY SISTER HAD PASSED AWAY IN HER HOME AND I WAS LEFT TO DEAL WITH THE PROPERTY. CANTT APPROACHED THE WHOLE SITUATION WITH PROFESSIONALISM AND SENSITIVITY. THEY WORKED QUIETLY, DID NOT DRAW ATTENTION FROM NEIGHBORS, AND HANDLED EVERY DETAIL. I CANNOT THANK THEM ENOUGH FOR MAKING AN IMPOSSIBLY HARD TIME A LITTLE MORE BEARABLE.”

“I HAD WATER INTRUSION IN MY CRAWL SPACE AFTER SEVERAL DAYS OF RAIN AND DID NOT REALIZE HOW BAD IT WAS UNTIL THE FLOORS STARTED FEELING SOFT. CANTT USED THERMAL IMAGING UNDER THE FLOORS AND FOUND AREAS OF MOISTURE DAMAGE THAT WENT BEYOND WHAT WAS CAUSING THE SOFT SPOTS. GETTING THAT FULL PICTURE UPFRONT MEANT THE REPAIR SCOPE WAS CORRECT FROM THE START AND MY CLAIM WAS NOT REOPENED LATER.”

“THE DUCTWORK IN MY HOUSE HAD NEVER BEEN CLEANED AND AFTER YEARS OF DUST AND ALLERGENS BUILDING UP, MY FAMILY WAS HAVING RESPIRATORY ISSUES. CANTT CLEANED THE ENTIRE SYSTEM AND SHOWED ME BEFORE AND AFTER PHOTOS INSIDE THE DUCTS. THE DIFFERENCE WAS STRIKING. MY KIDS HAVE HAD FEWER ALLERGY FLARE-UPS SINCE THE CLEANING AND MY WIFE NOTICED IT WITHIN THE FIRST WEEK.”

“A GREASE FIRE IN MY KITCHEN SPREAD SMOKE THROUGH THE WHOLE HOUSE BEFORE IT WAS CONTAINED. THE SMELL SOAKED INTO THE WALLS AND CABINETS AND I COULD NOT GET IT OUT ON MY OWN. CANTT CLEANED THE DUCTWORK AND APPLIED ODOR NEUTRALIZERS THROUGHOUT THE LIVING AREAS. SIX WEEKS LATER AND THERE IS NO TRACE OF THE SMOKE SMELL ANYWHERE IN THE HOUSE.”

“THE MOLD BEHIND MY BATHROOM WALL TURNED OUT TO BE WORSE THAN THE INSPECTOR THOUGHT. CANTT OPENED IT UP AND FOUND IT HAD TRAVELED INTO THE ADJACENT BEDROOM WALL AS WELL. THEY DOCUMENTED EVERY AFFECTED CAVITY WITH PHOTOS AND THE REMEDIATION WAS DONE WITH LICENSED SUBCONTRACTORS THAT MY INSURANCE ACCEPTED WITHOUT ARGUMENT. I APPRECIATED THAT THEY DID NOT UNDERESTIMATE THE JOB JUST TO WIN MY BUSINESS.”

“MY GRANDMOTHER PASSED IN THE HOUSE AND LEFT BEHIND A LIFETIME OF PHOTOGRAPHS AND HANDWRITTEN LETTERS. I WAS TERRIFIED EVERYTHING WAS GOING TO BE DESTROYED BY THE SMOKE AND WATER FROM THE SMALL FIRE IN HER STUDY. CANTT PACKED EVERYTHING OUT CAREFULLY AND USED FREEZE-DRYING TO SAVE MOST OF THE PAPER DOCUMENTS. WHAT CAME BACK TO ME WAS FAR MORE THAN I EXPECTED TO RECOVER.”

“AN ELECTRICAL FIRE STARTED IN A BEDROOM WALL AND THE SMOKE SPREAD THROUGH THE ATTIC INTO EVERY ROOM BEFORE THE FIRE DEPARTMENT PUT IT OUT. CANTT CAME OUT THE NEXT MORNING AND TESTED AIR QUALITY BEFORE DOING ANYTHING ELSE. THEY CLEANED THE DUCTWORK FIRST SO THE HVAC SYSTEM WOULD NOT KEEP RECIRCULATING SOOT, THEN WORKED ROOM BY ROOM WITH PROPER CONTAINMENT. MY ADJUSTER SAID THE CLAIM FILE WAS ONE OF THE MOST THOROUGH HE HAD SEEN ALL YEAR.”

“I HAD BEEN SMELLING SOMETHING MUSTY IN THE BACK BEDROOM FOR MONTHS AND ASSUMED IT WAS THE CARPET. CANTT USED A MOISTURE METER AND FOUND A SLOW LEAK BEHIND THE BASEBOARD THAT HAD BEEN FEEDING MOLD GROWTH INSIDE THE WALL. THEY WERE STRAIGHTFORWARD ABOUT WHAT NEEDED TO BE DONE AND DID NOT TRY TO OVERSELL THE JOB. THE ROOM SMELLS CLEAN NOW AND THE WALL IS FULLY DRY.”

“LIGHTNING STRUCK NEAR MY WORKSHOP AND STARTED A FIRE THAT DAMAGED THE STRUCTURE AND SENT SMOKE INTO THE HOUSE. CANTT ARRIVED FAST AND SET UP AIR SCRUBBERS THE SAME DAY SO THE SMOKE SMELL DID NOT HAVE TIME TO FULLY SET INTO THE WALLS. ALL OF MY TOOLS AND EQUIPMENT WERE PACKED OUT, CLEANED INDIVIDUALLY, AND RETURNED IN GOOD CONDITION. THAT PACK-OUT PROCESS WAS ORGANIZED IN A WAY I DID NOT EXPECT, WITH ITEMIZED LISTS FOR EVERY BOX.”

“THE CONTENTS CREW FROM CANTT WENT THROUGH MY WHOLE HOUSE AFTER A FIRE IN THE LAUNDRY ROOM AND TAGGED EVERYTHING BEFORE IT CAME OFF THE SHELF. WHEN ITEMS CAME BACK FROM CLEANING, EVERY SINGLE THING WAS ACCOUNTED FOR WITH A CONDITION REPORT ATTACHED. I HAD SOME ANTIQUE PIECES I WAS CERTAIN WERE LOST AND THEY CAME BACK RESTORED TO THE POINT WHERE I COULD NOT TELL THEY HAD BEEN THROUGH A FIRE. THAT LEVEL OF CARE MEANT EVERYTHING TO ME.”