Water In.
We Get It Out.
Every hour water sits inside your walls and floors means more structural damage and a higher restoration bill. Cantt Restoration deploys within the hour — day or night, across East Texas.
What We Do
Full-Scope Water Damage Restoration
Water damage is a race against time. Porous building materials — drywall, insulation, wood framing — begin absorbing moisture immediately. The longer saturation continues, the deeper it penetrates and the more material requires replacement. At Cantt Restoration, we respond within the hour, follow ANSI/IICRC S500 standards on every job, and handle everything from initial extraction through final structural drying and content restoration — so your insurance claim and your home are both moving forward at the same time.
Emergency Water Extraction
We deploy truck-mounted and portable extraction units to remove standing water from all affected areas — including subfloor cavities, wall voids, and crawlspaces where water migrates out of sight.
Thermal Moisture Mapping
We use thermal imaging and calibrated moisture meters to map the full extent of saturation — including hidden moisture in walls, flooring, and structural cavities that visual inspection misses entirely.
Commercial Structural Drying
We place commercial-grade drying equipment — LGR dehumidifiers, axial fans, and desiccants — according to a calculated drying plan based on the ANSI/IICRC S500 psychrometric drying protocol.
Daily Monitoring & Documentation
We return every day to take moisture readings, adjust equipment placement, and update drying logs. These records become critical insurance documentation showing measured progress toward drying goals.
Controlled Demolition When Required
When materials cannot be dried in place, we perform targeted demolition — removing wet drywall, insulation, and flooring only where necessary — to expose and dry the structural assembly behind it.
Contents Pack-Out & Restoration
Furniture, electronics, documents, clothing, artwork, and personal items are inventoried, carefully packed out, and processed at our facility. Content restoration is often where the most value is recovered for both the homeowner and the insurance claim.
Immediate Steps
What To Do Right Now
Do This
- 1 Call 911 if there is any life-safety threat. Electrical hazards, structural instability, and contaminated water are all immediate safety concerns. If you do not feel safe, leave immediately and call 911 first.
- 2 Shut off water at the main valve. If the source is a burst pipe, supply line, or appliance, stop the flow before anything else. Every minute of continued flow increases the damage footprint.
- 3 Video the damage first — then photograph. Walk through every affected area with your phone recording before you touch anything. Video provides a timestamped continuous record that still photos cannot replicate. Your attorney and insurance company will thank you later.
- 4 Mitigate the loss until we arrive. You have a responsibility to prevent the loss from getting worse. Place buckets, towels, or tarps to stop active spread. Move undamaged valuables and electronics to a dry area.
- 5 Call Cantt Restoration at (903) 251-9525. We are available 24 hours a day, 7 days a week and will be on-site within the hour.
Do Not Do This
- Do not run fans or your HVAC system on wet materials. Forced air without commercial dehumidification spreads moisture to unaffected areas and accelerates mold growth.
- Do not use a shop vac or household equipment to extract standing water. These tools lack the extraction capacity for structural drying and give a false sense of progress while saturation continues below the surface.
- Do not discard any damaged items before documentation and on-site inspection. Your insurer may require a complete itemized inventory, and discarding items before that inventory is complete can jeopardize your claim.
- Do not wait to call. Every additional hour of saturation increases the depth of moisture penetration and the likelihood of secondary microbial growth. Call now.
Insurance & Documentation
How We Document It
Daily Moisture Logs
We record calibrated moisture readings at every monitoring location, every day, from day one through final drying verification. These logs demonstrate that drying was performed to ANSI/IICRC S500 standards — the same standards your adjuster uses to evaluate the claim.
Thermal Imaging Reports
We produce written and photographic thermal imaging reports showing the full moisture map of affected areas. This documentation establishes the true scope of damage, including hidden saturation your adjuster could not see without it.
Photo & Video Evidence Package
Timestamped video walkthroughs and high-resolution photographs document every stage — initial conditions, equipment placement, demolition, drying progress, and final verification. This package is yours at the close of every job.
Contents Inventory & Claim Support
We produce a complete itemized inventory of all affected contents — category, condition, and estimated replacement value — formatted for direct submission to your insurance adjuster. Content claims are often where the most money is recovered.
Why Cantt
Built Different. Independent.
Independent, Not Franchised
We are locally owned and operated out of Arp, TX. Decisions are made by our crew, not a corporate call center. You speak directly to the people doing the work — from the first call through the final walkthrough.
Insurance Experience From Both Sides
Our staff includes former insurance agents and adjusters who understand exactly how water damage claims are evaluated, documented, and paid. We know what adjusters look for because some of us used to be adjusters.
Standards-Driven on Every Job
We follow ANSI/IICRC S500, S520, and S700 standards on every job — the same protocols adjusters and engineers reference when reviewing your claim. Every drying plan is calculated, not guessed.
Contents Are the Biggest Win
Most restoration companies focus on the structure. We treat content restoration as equally important — because that is often where the largest recoverable value is. Furniture, electronics, artwork, documents — we restore what others write off.
What Our Clients Say
Real Results
"Pipe burst while we were on vacation. Cantt was already working when we got back. Four-inch moisture in the slab and they tracked every bit of it. Insurance got everything."David K. — Tyler, TX — Water Damage Restoration
"They documented everything for our insurance, dried the house completely, and kept us updated every step of the way. They packed out all our furniture and brought it back better than before. Truly saved our home."Maria H. — Arp, TX — Water Damage Restoration
"Water heater failed in our slab home and soaked the entire floor. Cantt found moisture in walls we had no idea about using their thermal camera. The drying logs they produced made our insurance claim straightforward."Robert S. — Lindale, TX — Water Damage Restoration
Questions
Frequently Asked
How long does water damage restoration take?
Structural drying typically takes 3–5 days for Category 1 (clean water) losses in a standard residential structure under normal drying conditions. Category 2 (gray water) and Category 3 (sewage or flood water) losses take longer due to contamination protocols. Scope, building materials, and ambient conditions all affect the timeline. We do not commit to timelines over the phone — we measure daily, adjust the drying plan to conditions, and confirm completion through calibrated moisture readings.
Do you give estimates over the phone?
We do not give estimates. Water damage scope cannot be assessed without moisture mapping — the visible damage is almost always smaller than the actual damage. Call us at (903) 251-9525 and we will be on-site to assess within the hour.
Do you work directly with insurance companies?
Yes. We prepare complete claim documentation — moisture logs, thermal reports, photo and video evidence packages, and contents inventories — formatted for direct submission to your adjuster. Our team includes former insurance agents and adjusters who understand the claims process from both sides.
What if water has been sitting for days before I called?
Call us immediately regardless of how long the water has been present. Secondary damage compounds over time, but professional drying and remediation are still the correct next steps. The longer saturation has continued, the more thorough the assessment needs to be — thermal imaging becomes even more critical when migration has had time to spread beyond the visible damage area.
Water Does Not Wait.
Available 24 hours a day, 7 days a week. We are on-site within the hour.
(903) 251-9525